Privacy policy

Last updated: August 2, 2026

This Privacy Policy describes how Brigitte Mode ("we", "us" or "our") collects, uses and safeguards your personal information whenever you visit brigitte-mode.com (the "Website"), place an order, or interact with us in any other way (together, the "Services").

As a business established in the Netherlands serving customers in the United Kingdom, we process personal data in line with the EU General Data Protection Regulation (GDPR) and, where applicable, the UK GDPR and the Data Protection Act 2018.

Please take a moment to read this Privacy Policy carefully.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or the way we operate. Any revised version will be published on this page, with the "Last updated" date adjusted accordingly.

How We Collect and Use Personal Data

To run and improve our Services, we gather personal information from a number of sources. This data allows us to communicate with you, fulfil orders, meet legal requirements, enforce our terms and protect our customers as well as our business.

The Information We Collect

Details You Give Us

While using our Services, you may share:

your name, email address, phone number and delivery address
billing and payment-related details (processed securely by our payment providers)
order and transaction history
messages you send to our customer support team

Details Collected Automatically

As you browse the Website, we may automatically record:

your IP address
device and browser characteristics
pages viewed and how you interact with them
cookie and tracking data

This information helps us improve performance and the overall user experience.

Information From Third Parties

We may also receive limited data from trusted partners such as:

payment processors
shipping and logistics companies
analytics and marketing platforms

Each of these parties only receives the data needed to perform their role.

What We Use Your Data For

Personal information allows us to:

process and fulfil your orders
communicate about purchases, returns or support requests
provide customer service
improve the Website and our Services
send marketing messages where the law permits it
detect fraud and strengthen security
meet our legal and regulatory obligations

Cookies

We use cookies and comparable technologies to power essential site functions, measure performance and enhance your experience. Cookies can be managed in your browser settings; switching them off may limit certain features of the Website.

Sharing Your Data

We only share personal data where necessary, and only with:

service providers who support our operations
payment and delivery partners
analytics and marketing providers
legal or regulatory authorities where the law requires it

We do not sell your personal data.

External Websites

Links on our Website may lead to external sites we don't operate. We are not responsible for their content or privacy practices — please review their privacy policies before submitting any personal details.

Children's Privacy

Our Services are not aimed at anyone under 18, and we do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will remove it.

Security & Retention

We apply appropriate technical and organisational safeguards to protect your information. While no system can be guaranteed fully secure, we work hard to prevent unauthorised access to your data.

Personal data is kept only for as long as we need it to:

fulfil orders
satisfy legal, tax or accounting obligations
resolve disputes and enforce our agreements

Your Rights

Depending on where you live, you may be entitled to:

access the personal data we hold about you
have inaccurate information corrected
request erasure of your data
restrict or object to processing
withdraw consent
receive your data in a portable format
lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the UK Information Commissioner's Office (ICO), or another competent supervisory authority

To exercise any of these rights, email us at: support@brigitte-mode.com

We may need to confirm your identity before we can respond.

International Transfers

Your personal information may be stored or processed outside your country of residence, including in the Netherlands where our business is based. Where this happens, we make sure suitable safeguards are in place in accordance with applicable data protection law.