FAQ

Welcome to the Brigitte Mode Help Centre.

Below you'll find answers to the questions we hear most often about orders, delivery, returns, payments and customer service. Can't find what you're looking for? Our team is happy to help you personally.

When will my order arrive?

Our estimated delivery timeline breaks down as follows:

Order cut-off: 5:00 PM (GMT+00:00). Orders placed after this point are processed on the next business day.
Processing time: 1–2 business days, Monday to Friday, public holidays excluded
Transit time: 6–9 business days, Monday to Friday
Total estimated delivery: 7–11 business days

These are estimates and can be affected by carrier delays, high order volumes, public holidays or other circumstances beyond our control. See our Shipping Policy for full details.

Is delivery free?

Yes — every order within the United Kingdom ships free of charge, with no minimum spend, unless stated otherwise at checkout.

Where does Brigitte Mode operate from?

Brigitte-mode.com is an online women's fashion store operated by RVG Online.

Our registered business address is:

Van Tuijllaan 29, 5481RA Schijndel, Netherlands

We sell and deliver to customers in the United Kingdom.

What should I do if my order arrives damaged, faulty or incorrect?

support@brigitte-mode.com

Include your order number, a short description of the problem and — where relevant — clear photos of the item and its packaging. That way we can assess your request quickly and take the right next steps.

Can I change or cancel my order?

If your order hasn't been processed or dispatched yet, we may be able to help you cancel or amend it. Please contact us as soon as possible after ordering.

Once an order has been dispatched, it can no longer be cancelled. You can, however, return the item under our Refund & Return Policy.

How do returns work?

As a consumer you have a statutory cancellation right: you may cancel your order within 14 days of receiving it, without giving a reason, under the UK Consumer Contracts Regulations 2013.

Returned items must be unused, in their original condition and complete with original packaging, labels and accessories where applicable.

If you return something for personal reasons (for example, you've changed your mind), the return postage is at your expense. If the item is damaged, faulty or was delivered incorrectly, Brigitte Mode covers the return costs after review and approval.

Approved returns must be sent with a tracked postal service to the return address we provide. Return labels are only supplied for damaged, faulty or incorrectly delivered items.

The complete details are in our Refund & Return Policy.

How long does a refund take?

Once your return has arrived and been checked, the approved refund is issued to your original payment method.

Processing normally takes just a few working days and never longer than 14 days after we receive the returned item, as required by law. Your bank or payment provider may need additional time before the amount appears in your account.

What if my product has a defect?

If you suspect a manufacturing fault or defect, contact us with your order number and clear photos of the issue.

We'll review your case and help you under our Refund & Return Policy. This does not affect your statutory rights and legal guarantees under applicable consumer law.

How can I reach Brigitte Mode?

Our customer service team is available by email or phone:

Email: support@brigitte-mode.com

Phone: +44 7454 753183

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+00:00).

We aim to reply to every enquiry within 1–2 business days.

Does Brigitte Mode deliver outside the United Kingdom?

At the moment, Brigitte Mode delivers to customers in the United Kingdom. For questions about delivery to other countries, please contact our customer service team.