Refund policy

Last updated: August 2, 2026

Shopping at Brigitte Mode should feel worry-free. As a consumer, you have a statutory right under the UK Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving it, without giving any reason. Where you cancel within this period, we will also refund the standard outbound delivery charges of your original order. Full details of how to cancel, together with the relevant contact information, are set out in the return process below.

On top of this legal right, we operate a simple and practical returns procedure for anyone who isn't entirely happy with their purchase.

Return Window

A return can be requested up to 14 days from the day your order is delivered.

For a return to qualify:

The item must be unworn/unused and remain in its original condition
Original packaging, labels and any included accessories must all be present
The item must not belong to one of the excluded categories listed further below

Our support team will gladly guide you through every step: support@brigitte-mode.com

No Restocking Charges

Brigitte Mode never applies restocking fees to returned goods.

Returns at a Glance

Returns accepted within 14 days of delivery
Goods must come back unused and in their original state
Packaging, labels and included extras must be complete
No restocking fees whatsoever
Our customer service team is on hand for any questions

Who Pays for Return Shipping

We cover the cost — Brigitte Mode pays the return postage whenever your item:

arrives damaged
turns out to be faulty
differs from what you ordered

In these cases, please reach out to support@brigitte-mode.com before posting anything back, so we can look into your request and send you the right instructions.

You cover the cost — return postage is your responsibility when you send something back because you've had a change of heart, picked the wrong item, the fit isn't right, or you simply no longer want it.

Starting a Return

To begin a return, email us at: support@brigitte-mode.com

Please mention:

your order number
why you'd like to return the item
photos of the product, if it arrived damaged, faulty or incorrect

Once we've reviewed your request, you'll receive step-by-step return instructions from us.

Before posting, please make sure that:

the item is packed securely
original packaging, labels, accessories and paperwork are all enclosed
you use a tracked postal service for the shipment

Brigitte Mode does not supply return labels, except where the item is damaged, faulty or was sent to you in error.

Where to Send Returns

We will share the return address with you once your return request has been approved. Please don't post anything back before contacting us, as unannounced returns can slow the process down.

How Refunds Work

As soon as your return reaches us, we check it against the conditions above.

Once approved:

your refund goes back to the payment method you originally used
refunds are normally processed within a few working days and, in any event, no later than 14 days after we receive the returned item (or proof of postage), in line with the law
your bank or payment provider may need extra time before the amount shows in your account

You'll hear from us the moment your refund has been issued.

Exchanges

Prefer a different size, colour or product altogether? Just drop us a line at: support@brigitte-mode.com

We'll happily walk you through the available options.

Items We Cannot Take Back

For reasons of hygiene, safety or personalisation, some products are excluded from returns. Where this applies, it is clearly stated on the product page concerned: